pj0k's Privacy Policy

Introduction & Scope

pj0k ("we", "our", or "the platform") places the highest importance on the personal privacy of its users. This Privacy Policy ("Policy") describes what personal information we collect when you use pj0k's website and services, how that information is used and stored, and under what circumstances it may be shared with third parties.

This Policy applies to all pj0k services — including our website, mobile version, gaming sections, and customer support channels. By creating or using an account on our platform, you are considered to have acknowledged and accepted the terms of this Policy.

Our services are intended for individuals aged 21 and above only. If you are below this age limit, please do not use our site.

What Information We Collect

pj0k collects two types of information: (a) information you provide directly, and (b) information collected automatically while you use the site.

Directly Provided Information

When you register or manage an account on our platform, the following information may be collected:

• Full name and username
• Email address and contact details
• Date of birth (for age verification)
• Financial transaction details (deposits and withdrawals, payment method details)
• Details of documents submitted for identity verification
• Records of communication with customer support

Automatically Collected Information

Certain technical information is collected automatically while you use pj0k. This includes:

• IP address and device type (phone, desktop)
• Browser type and operating system information
• Pages visited and session duration
• Gaming activity logs (bet amounts, game categories, win/loss history)
• Referral source (where you came from before reaching the site)
• Information collected through cookies and similar technologies

Purpose of Data Use

pj0k uses your information only for legitimate and specific purposes. No information collected from you is sold to third parties for commercial purposes.

Primary Use

• Creating and managing your account and verifying your identity
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers)
• Managing rewards, bonuses, and promotional offers
• Providing customer support — via live chat and email
• Responsible gaming management and prevention of problematic behavior

Improvement & Analytics

• Evaluating and improving platform performance
• Security monitoring and fraud prevention
• Delivering a personalized gaming experience
• Internal reporting to ensure service quality

Communication

• Important account updates and security notifications
• Information about new games, bonuses, and services (with your consent only)
• Notifying you of changes to this Privacy Policy or the Terms of Service

Circumstances for Data Disclosure

pj0k does not generally share your personal information with anyone. However, information may be disclosed in the following limited circumstances:

Authorized Third Parties

• Payment processing service providers (minimum necessary information to complete transactions)
• Identity verification service providers (relevant information only)
• Technical infrastructure providers operating under pj0k's instructions
• Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI — for game operation purposes only)

Legal Obligations

Information may be disclosed as part of a court order, a legitimate request from a regulatory authority, or a legal obligation. In such cases, we will always provide only the minimum information required.

Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to a new entity. In such cases, we will notify you in advance, and the new entity will be required to maintain privacy protections consistent with this Policy.

Cookies Policy

Cookies are small text files stored in your browser. pj0k uses the following types of cookies:

Essential Cookies

The platform cannot function properly without these cookies. They store your login status, session security, and language preferences. There is no option to disable these cookies, as they are essential for providing the service.

Analytics Cookies

These cookies tell us how many users visit which pages, how long they stay, and which features are used most. This information helps us improve the platform.

Cookie Controls

You can delete cookies or stop accepting new ones through your browser settings. Keep in mind that disabling certain cookies may cause some parts of the service to not work properly.

Data Retention & Duration

pj0k retains your personal information only for as long as necessary or as required by law.

Retention Periods

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• Customer support communications: for a reasonable period after the issue is resolved
• Marketing preference records: until you withdraw your consent

Data Deletion

After an account is closed, we will retain information necessary to meet legal obligations, but any information no longer needed will be securely deleted. The deletion process is carried out using secure methods to ensure the information cannot be recovered.

Your Rights as a User

As a pj0k user, you have the following rights regarding your own personal information:

Right to Access

You may request at any time to know what information we hold about you. We will generally provide this information to you within a reasonable timeframe.

Right to Correction

If any of your information appears to be incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting our customer support team.

Right to Deletion

In certain circumstances, you may request that your personal information be deleted. Please note that some information may be legally required to be retained due to legal obligations.

Right to Object to Processing

You may withdraw your consent for your information to be used for marketing communications. To do so, contact our customer support or use your account settings.

Right to Data Portability

You may request to receive your information in a structured, commonly used format. We will provide this where technically feasible.

Data Security Measures

Keeping your personal information secure is our top priority. pj0k follows industry-leading security standards:

• SSL encryption — on all data transmissions
• Data stored in secure, encrypted databases
• Two-Factor Authentication option
• Regular security assessments and vulnerability testing
• Access control measures to prevent unauthorized access
• Data protection training for staff

However, no digital system is completely impenetrable. We therefore advise you to use a strong password, not share it with anyone, and notify us immediately if you notice any suspicious activity.

Third-Party Services & Links

pj0k's platform integrates various third-party software and services, such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) and payment processors. These third parties have their own privacy policies and are independently responsible for managing information within their own services.

Data protection agreements are in place with the third parties we work with. They may only process information for the purpose of providing specific services and may not use it for their own interests.

External Links

pj0k is not responsible for the privacy practices of external websites. If you visit a third-party website, please familiarise yourself with that site's privacy policy.

Policy Changes

pj0k may update this privacy policy from time to time. The policy may be updated due to changes in business circumstances, the addition of new services, or legal requirements.

Notice of Changes

• For significant changes, we will send a notification to your registered email address
• The date on which the updated policy takes effect will be clearly stated at the top of the page
• Continued use of the service after a change has been made will be considered acceptance of the new policy
• If you do not agree to the new policy, you have the option to close your account

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, we take them seriously and will try to resolve them promptly.

Contact Methods

• 24/7 live chat — direct support through our platform
• Email: [email protected] — in both Bengali and English

When submitting a privacy-related request, please provide your account details so we can verify your identity and act quickly. Our team provides round-the-clock support in accordance with Bangladesh Standard Time (BST, UTC+6).